Dell EMC Support & Maintenance
Spare parts & on site maintenance SLAs for EMC hardware. Supporting all makes & models.
Get Dell EMC Third Party Support for Less
Don’t let aging hardware dictate your uptime. Even as your equipment hits its Dell EMC end of support date, you can maintain mission-critical reliability with expert Dell EMC post warranty support. Park Place Technologies provides the immediate on-site maintenance and high-availability parts your data center requires to stay operational.
By securing an EMC maintenance contract through our global infrastructure of 600+ field engineers and 2,400+ stocking locations, you sustain OEM-equivalent SLAs while protecting your budget. It’s an efficient way to manage EMC hardware support without the high costs of a refresh.
Experience a superior EMC support alternative. Join over 23,000 businesses worldwide that trust to keep their hardware up and running.
Supported EMC Devices
Our EMC equipment support covers server, storage, and network hardware.
See devices listed below.
NETWORK DEVICES
Get EMC IT support services for the following network devices:
- Connectrix
- PowerConnect
SERVER DEVICES
Get EMC server support for the following hardware:
- PowerEdge (up to 17th Gen)
- PowerEdge MX
- PowerEdge VRTX
- PowerEdge XC (up to 16th Gen)
- PowerEdge XE (up to 15th Gen)
- PowerEdge XR (up to 16th Gen)
STORAGE DEVICES
Our Dell EMC storage support covers the following devices:
- Celerra
- CLARiiON
- Compellent (SC)
- Isilon (Gen 4-6)
- PowerMax
- PowerScale
- PowerStore
- PowerVault (up to MD, ME)
- Symmetrix (DMX & VMAX)
- Unity
- Unity XT
- VMAX All Flash
- VMAX3
- VNX
- VNXE
- VPLEX
- XtremIO (x1 &X2)
- Avamar (Gen3 & Gen4)
- Centera
- Data Domain
- PowerProtect DD Series
- PowerProtect DP Series (IDPA)
- RecoverPoint (Gen4, Gen5, & Gen6)
HYPERCONVERGED INFRASTRUCTURE
Park Place can support the following Dell HCI environments.
- vBlock/VxBlock
- vSan Ready Nodes
- VxFlex/PowerFlex
- VxRail
- XC (13th & 14th Gen)
EMC Third Party Maintenance Options
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from Dell EMC to maintain access to software updates - we can do the rest!
End of Service Life
Our support continues well beyond your hardware's EOSL date, keeping your infrastructure running until your ready to upgrade.
Post-OEM warranty transition
Get a Dell EMC support contract through a third party & re-invest your savings into other initiatives.
End of Life
When Dell stops manufacturing your specific equipment model, service and support can quickly diminish. Park Place can take your performance to the next level with world-class service and support.
Our Dell EMC support service includes:
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Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct experience with Dell EMC. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary support technician to every location who understand your environment inside and out.
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Parts Replacement from 2400+ Stocking Locations
Our replacements are original Dell EMC parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all Dell EMC hardware procured by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
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Industry-Leading Response Times
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to your location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
Check out our common Dell EMC service level agreements (SLAs) below:
7X24X4Every Available Hour
24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less.
5x9x4Same Business Day
Monday through Friday, 8AM to 5PM, with an expert engineer on site (if needed) within 4 hours.
5x9xNBDNext Business Day
Available Monday through Friday, 8AM to 5PM, with next business day onsite response and parts delivery.
CustomBespoke SLAs
We can even provide a custom SLA package to suit your needs.
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Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
Dell Software Support
Looking for more than just hardware maintenance? Park Place provides 3rd party Dell software support too!
When unexpected software issues arise, waiting for an unresponsive software help desk from the OEM isn’t an option, and downtime becomes a real risk.
Switching to third party software support means gaining a partner that can keep pace with your environment, helping with configuration, break/fix remediation, file system issues, and more.
Here's the Dell software that Park Place can support:
- VxRail Manager
- VxRail Virtual Networking
- VxRail Virtual Distributed Switch
- VxRail VMware
- PowerStore
- PowerVault
- PowerScale
- Compellent
- Data Domain
- PowerProtect
- EqualLogic
- Symmetrix
- XtremIO
- VNX
- Unity
- Isilon
- CLARiiON
- Celerra
Benefits of Choosing Park Place
Enable predictive Dell maintenance with ParkView Automated Support™. Our tool monitors for incidents 24/7 and detects faults proactively.
3rd party EMC support at 30-40% less than the OEM.
Choose an SLA that is customized to your needs. We can have a field engineer on site within 4 hours!
Our EMC extended support services are backed by a First Time Fix™ Guarantee Learn more.
Additional Dell EMC Services
Frequently Asked Questions
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How do you monitor my Dell EMC Hardware?
ParkView Automated Support™ is powered by our proprietary Entuity Software™ to monitor your Dell server, storage, network, & hyperconverged infrastructure, which links directly to the Central Park portal for fast support. Whenever an issue arises, ticketing, triage, part(s) order, and technician alerts happen automatically!
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Why does your support cost less than Dell OEM support?
Many OEMs charge a premium for their highest level of support, but with the largest team of badged L1-L3 engineers, we can provide up to 24×7 SLAs at the same rate as the base level of the OEM. Plus, we can keep your hardware running past the OEM’s End of Service Life (EoSL) date, allowing you to use the hardware on your timeline
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Can I remove Dell devices mid-term if we decommission them?
Yes, all we need is 60-day notice of you dropping your Dell device(s) from the contract. Then we will credit you back the unused amount.
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Where can I find out if you support my specific Dell hardware?
You can find all of the Dell EMC models we support on our supported products list, located here!
