Data Center Maintenance
Unmatched Data Center Maintenance Services.
Park Place Technologies provide an unparalleled tier of support for storage maintenance, server support and network hardware maintenance.
While OEMs and other data center maintenance companies struggle to keep pace – Park Place provide proactive monitoring, 24/7 L3 support, the industry’s only First-Time Fix™ Guarantee and more, for our 21,500+ customers globally.
Supported OEMs
Data Center Hardware Maintenance from Park Place
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One Partner for all OEMs, Wherever you are
- With multi-vendor hardware support provided in ~180 countries, we simplify IT maintenance by reducing the number of partners you need.
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Extend the Life of Data Center Hardware
- End of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives.
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Automated Data Center Third Party Maintenance
- ParkView Hardware Monitoring™ monitors for hardware failures 24/7 and automatically opens tickets, triages the issue and dispatches IT support. to your location
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30-40% Lower Cost vs the OEM
- Park Place provides cost-effective data center maintenance solutions, without compromising service quality and SLA contracts.
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The Industry’s Only First-Time Fix™ Guarantee
- If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
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Support in 170 Languages
- Wherever you are, Park Place is there with our multi-lingual customer support (including L3 support).
Next-Gen Data Center Support
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Self-Service Management
The Central Park Customer Portal provides an accessible platform to manage your hardware maintenance & monitoring. Key features include:
- User friendly dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- Installation wizard and visibility to monitor devices
- 24-hour live chat
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Proactive Monitoring
Revolutionize your data center maintenance contract with ParkView Hardware Monitoring™. Our automation tool reduces the number of touchpoints needed between a hardware fault and a hardware fix to just two steps. We do this by proactively identifying faults 24/7 without the need for customer action of any kind.
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First-Time Fix™ Guarantee
Many maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our First-Time Fix™ Guarantee, if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device.
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Fully Integrated Approach
With a full suite of infrastructure management services, a network monitoring solution and data center professional services, Park Place Technologies optimizes your support level beyond typical break-fix maintenance offered by ordinary TPMs.
Trusted Third Party Data Center Maintenance
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~180Countries serviced
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900+Spare parts locations
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21,500+Current customers supported
Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
Transaction Network Services
Communication Technology Services
Tarrant County College District
Engineer Expertise
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600+Global Professionals
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15+Years Average Experience
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150K+Service Calls 2021
Frequently Asked Questions
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What is Data Center Maintenance?
Data center maintenance is the general upkeep, monitoring, and servicing of a data center’s infrastructure to optimize performance and reliability.
It typically refers to storage, server and network equipment and can involve a range of activities aimed at preventing downtime and prolonging the life of critical systems.
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How Much does Data Center Maintenance Cost?
Costs for hardware maintenance can vary considerably based on the support provider and also the type of equipment that is being maintained (storage vs server vs network). The OEM of the hardware is another factor that influences cost.
One thing’s for sure, Park Place Technologies guarantee a 30-40% cheaper maintenance service compared to the OEM. -
How to Reduce Data Center Maintenance Costs?
The following can lower maintenance costs:
- Use a third party maintenance provider – TPMs like Park Place Technologies enable savings on maintenance costs compared to the OEM, still with a quality service.
- Optimizing power cooling – Data center liquid cooling solutions and air cooling lower the temperature of hardware, ensuring they perform better and require fewer fixes, therefore lowering cost.
- Predictive maintenance – Remote monitoring tools for hardware monitors faults before they occur, therefore there is less risk of downtime which saves on operating costs.